from agno.agent import Agent
from agno.db.postgres import PostgresDb
from agno.knowledge import Knowledge
from agno.knowledge.embedder.openai import OpenAIEmbedder
from agno.learn import (
EntityMemoryConfig,
LearnedKnowledgeConfig,
LearningMachine,
LearningMode,
SessionContextConfig,
UserProfileConfig,
)
from agno.models.openai import OpenAIResponses
from agno.vectordb.pgvector import PgVector, SearchType
db_url = "postgresql+psycopg://ai:ai@localhost:5532/ai"
db = PostgresDb(db_url=db_url)
# Shared knowledge base for solutions
knowledge = Knowledge(
vector_db=PgVector(
db_url=db_url,
table_name="support_kb",
search_type=SearchType.hybrid,
embedder=OpenAIEmbedder(id="text-embedding-3-small"),
),
)
def create_support_agent(customer_id: str, ticket_id: str, org_id: str) -> Agent:
"""Create a support agent for a specific ticket."""
return Agent(
model=OpenAIResponses(id="gpt-5.2"),
db=db,
instructions=(
"You are a helpful support agent. "
"Check if similar issues have been solved before. "
"Save successful solutions for future reference."
),
learning=LearningMachine(
knowledge=knowledge,
user_profile=UserProfileConfig(mode=LearningMode.ALWAYS),
session_context=SessionContextConfig(enable_planning=True),
entity_memory=EntityMemoryConfig(
mode=LearningMode.ALWAYS,
namespace=f"org:{org_id}:support",
),
learned_knowledge=LearnedKnowledgeConfig(mode=LearningMode.AGENTIC),
),
user_id=customer_id,
session_id=ticket_id,
markdown=True,
)
if __name__ == "__main__":
org_id = "acme"
# Ticket 1: First customer with login issue
agent = create_support_agent("customer_1@example.com", "ticket_001", org_id)
agent.print_response(
"I can't log into my account. It says 'invalid credentials' "
"even though I know my password is correct. I'm using Chrome.",
stream=True,
)
# Solution worked - agent saves it
agent.print_response("Clearing the cache worked! Thanks!", stream=True)
# Ticket 2: Similar issue - agent finds prior solution
agent2 = create_support_agent("customer_2@example.com", "ticket_002", org_id)
agent2.print_response(
"Login not working in Chrome, says wrong password but I'm sure it's right.",
stream=True,
)
